02/03/16

Access and Inquiry Officers

Access and Inquiry Officers

Access Officers under the Disability Act 2005

The Department aims to ensure that the needs of all of its customers, including people with disabilities, are met and that rights to equal treatment are upheld in service delivery. The Disability Act 2005 provides a statutory basis for making public services accessible.  Sections 25, 26, 27 and 28 of the Act place obligations on public bodies to make their public buildings, services and information accessible to people with disabilities.

Under Section 26(2) the Act, each public body is required to appoint an Access Officer. Access Officers are responsible for providing and coordinating assistance and guidance to persons with disabilities accessing services provided by the offices. They can also act as a point of contact for people with disabilities wishing to access such services.

The contact details for the Department’s two Access Officers under the Disability Act 2005 are as follows;

Access Officer for Physical Access to offices managed by the Department

Department of Culture, Heritage and the Gaeltacht

Corporate Services Unit

23 Kildare Street

Dublin 2 D02 TD30

Tel: (064) 662730

 

 

 

Access Officer for Publishing and ICT Access (e.g. Department’s website/ Leaflets, Reports published by the Department)

Department of Culture, Heritage and the Gaeltacht

Corporate Governance Unit

23 Kildare Street

Dublin 2 D02 TD30

Tel: (01) 6313913

Accessible Publication Request

Accessible Publication Request Form

 

Inquiry Officer under the Disability Act 2005

The Department of Culture, Heritage and the Gaeltacht has appointed an Inquiry Officer to investigate complaints made under section 38 of the Disability Act, 2005. Any individual can make a complaint to the Inquiry Officer if the Department has not complied with sections 25, 26, 27 or 28 of the Disability Act 2005.

The Inquiry Officer will carry out investigations and produce a report which will set out if your complaint is upheld and if there has been a failure by the Department concerning your complaint.

Where a failure has occurred, the report will outline the steps to be taken to ensure future compliance.  This report will be made available to the Secretary General of the Department and also to the person who made the complaint.

The contact details for the Department’s Inquiry Officer are as follows:

 

 

Inquiry Officer under the Disability Act 2005

Corporate Governance Unit

Department of Culture, Heritage and the Gaeltacht

Corporate Governance

23 Kildare Street

Dublin 2 D02 TD30

Email: corporate.governance@chg.gov.ie

 

 

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Department of Culture, Heritage and the Gaeltacht, 23 Kildare Street, Dublin , D02 TD30. Tel: 01 631 3800 / LoCall: 1890 383 000

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